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Platform Overview
ThreatMetrix Platform Overview ThreatMetrix enables visibility into user activities across all digital interactions and devices. Our platform provides historic context that helps detect user accounts being misused in real time. ThreatMetrix builds...
Uninstalling TrustDefender Client for Mac OS X
Overview - Problem Uninstall While TrustDefender Client for Mac OS X should be able to be uninstalled by exiting TrustDefender Client and then moving the TrustDefender Client icon to trash, this does not always correctly perform a full...
Uninstalling TrustDefender Client for Windows
Overview This article explains how to uninstall TrustDefender on various Windows Operating Systems. You can use the links below to jump directly to the relevant version of Windows: Windows 10 Windows 8 Windows 7 Windows Vista Windows XP...
TrustDefender Client is now retired
TrustDefender Client is now retired Dear Customer, Effective October 15, 2018, ThreatMetrix will permanently discontinue the TrustDefender Client product. After that date, the product will cease to function on your device, and should be...
Getting support for TrustDefender Client
Getting support for TrustDefender Client If you require technical support or have any questions about TrustDefender Client please visit out online support portal at this address: https://www.threatmetrix.com/support/trustdefender/
Enabling Debug Logs for TrustDefender
TrustDefender can be configured to gather additional logs for support purposes. This can be enabled by following these steps: Right Click the TrustDefender Client Task-Tray Icon at the bottom right of your screen: A sub-menu will appear ...
Welcome
Welcome to the ThreatMetrix Knowledgebase This site provides documentation and downloads to assist with using, implementing and administering ThreatMetrix products. ThreatMetrix customers can access additional content by logging in with their...
Support Overview
Support Overview Welcome to the ThreatMetrix Support User Guide At ThreatMetrix, we believe that service, technical support, training, and consulting are just as important as the features and functions you receive when you purchase the...
Secure Lockdown
When the TrustDefender Notification Bar is visible, only internet traffic between your computer and the protected bank is allowed. This prevents any malicious software or user from intercepting your secure communications with the bank. If you try...
TrustDefender Client Non-Administrative Installation
You may be notified that TrustDefender Client is being installed by a non-administrative user. This means that the user account performing the installation of TrustDefender Client does not have sufficient privileges to install TrustDefender Client....


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Platform Overview
ThreatMetrix Platform Overview ThreatMetrix enables visibility into user activities across all digital interactions and devices. Our platform provides historic context that helps detect user accounts being misused in real time. ThreatMetrix builds...
Welcome
Welcome to the ThreatMetrix Knowledgebase This site provides documentation and downloads to assist with using, implementing and administering ThreatMetrix products. ThreatMetrix customers can access additional content by logging in with their...
Secure Lockdown
When the TrustDefender Notification Bar is visible, only internet traffic between your computer and the protected bank is allowed. This prevents any malicious software or user from intercepting your secure communications with the bank. If you try...
Uninstalling TrustDefender Client for Windows
Overview This article explains how to uninstall TrustDefender on various Windows Operating Systems. You can use the links below to jump directly to the relevant version of Windows: Windows 10 Windows 8 Windows 7 Windows Vista Windows XP...
Support Overview
Support Overview Welcome to the ThreatMetrix Support User Guide At ThreatMetrix, we believe that service, technical support, training, and consulting are just as important as the features and functions you receive when you purchase the...
TrustDefender Client is now retired
TrustDefender Client is now retired Dear Customer, Effective October 15, 2018, ThreatMetrix will permanently discontinue the TrustDefender Client product. After that date, the product will cease to function on your device, and should be...
Introduction to TrustDefender Client for Windows
Welcome to TrustDefender Client Welcome and thank you for your interest in TrustDefender Client.  You probably know that TrustDefender Client provides you with an extra layer of security for your online banking, but you may have some...
Deleting residual files after uninstalling TrustDefender Client
Overview There may be occasions when TrustDefender Client is uninstalled that certain files may not be removed from your system. This is usually because the files are in use when the uninstall is run. In order to manually remove these files, please...
Quick Start Guide for TrustDefender Client for Windows (PDF)
This PDF document will guide you through the initial usage of the TrustDefender Client for Windows. Please see the 'Attached Files' section below to download.
Quick Start Guide for TrustDefender Client for Mac OS X (PDF)
This PDF document will guide you through the initial usage of the TrustDefender Client for Mac OS X. Please see the 'Attached Files' section below to download.